Shipping policy

Shipping Policy

1. PROCESSING & PACKAGING

All our jewelry is ready-to-ship. We carefully and beautifully package each piece to ensure it arrives in perfect condition. We process and dispatch your order within 1 business day.

2. FREE WORLDWIDE SHIPPING

We are pleased to offer Free International Shipping on all orders. We believe beauty should have no boundaries, so we take care of the shipping costs for you.

3. DELIVERY ESTIMATES

Delivery typically takes 14–18 business days. Please note that delivery times may vary slightly depending on your local postal service and customs processing.

4. TRACKING YOUR ORDER

As soon as your package is on its way, we will email you a tracking number so you can follow its journey to your doorstep.

5. CUSTOMS & IMPORT FEES

For international orders, some countries may apply customs duties or import taxes. These charges are determined by your local government and are the responsibility of the customer.

6. DELIVERY SUPPORT

Your satisfaction is our priority. While we are not responsible for delays caused by the carrier, we are here to help! If you encounter any issues with your delivery, please contact us at support@soranaturale.com, and we will assist you in resolving the issue.